Refund policy

Last updated: ⟦date certified by the club⟧

1. Scope

This policy applies only to match tickets bought on the club's website. Tickets bought elsewhere ⟦e.g. at the gate / resellers — club to specify⟧ follow the terms of that channel.

2. No refund, no exchange

• Change of mind
• Unable to attend for any reason on the buyer's side
• Wrong zone or wrong match bought

A ticket is valid only for the match and zone printed on it.

3. Full refund, including fees

• The match is cancelled
• The match is postponed ⟦club decides: may fans keep the ticket for the new date, or refund only⟧
• The match is moved to another venue
• The same order was charged twice
• Payment succeeded but no ticket was issued
• ⟦Match played behind closed doors — club decides⟧

"Full" means the amount actually paid for the order, including the payment fee shown at checkout.

4. Deadline

• For cases in section 3, request within ⟦T5(1): number of days⟧ of ⟦the club's announcement⟧
• For double charges or missing tickets, request as soon as noticed ⟦within … days⟧

5. How to request

• Contact ⟦channel: email / LINE / phone⟧ with your order number and the mobile number of your Fan ID
• ⟦Club decides: automatic refund of every ticket on cancellation, or refund on request only⟧
• The club confirms the outcome by ⟦SMS / email⟧ within ⟦… business days⟧

6. How and when the money comes back

• Refunds go back to the original payment method through our payment provider (Opn Payments) — never in cash or to another account
• The money reaches you within ⟦… business days⟧ after approval, depending on your bank
• A refunded ticket is revoked on approval; its QR code no longer admits anyone

7. Season tickets

⟦T5(2): if the season is cancelled or shortened — pro rata / no refund / other⟧
⟦If a single match covered by a season ticket is cancelled — pro rata?⟧

8. Decisions

⟦Who approves refunds, and whether two approvers are required — T5⟧ · Refunds outside section 3 are at the club's discretion and must be recorded with a reason.

9. Changes

The club may update this policy; the date at the top shows the current version. Each purchase is governed by the version shown at the time of payment.